Returns & Exchanges
At Sili, we want you to be completely satisfied with your home decor and lifestyle purchases. If a product doesn't meet your expectations, we offer a hassle-free return and exchange process within 30 days of delivery.
Initiate Your Request
Contact our customer service team via email or our website portal with your order number and the reason for the return.
Package with Care
Place the items in their original packaging, ensuring all tags are attached and the product is in its unused, original condition.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing