Frequently Asked Questions
Everything you need to know about shopping with Sili
What is the estimated delivery time for my order?
We offer nationwide shipping within 3-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for home goods?
We accept returns within 14 days of receipt, provided the items are in their original packaging and have not been used. Please contact our support team to initiate a return.
Are Sili products covered by a warranty?
Yes, all our home products come with a 12-month manufacturer warranty covering any defects in materials or workmanship under normal domestic use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallet payments to ensure a safe checkout experience.
Can I cancel or modify my order after it has been placed?
Orders can be modified or canceled within 2 hours of placement. After this window, the order enters our processing system and can no longer be changed.
How do I care for my new home items?
Each product comes with specific care instructions. Generally, we recommend following the label guidelines to ensure the longevity and quality of your Sili home essentials.